Frequently Asked Questions


Can I ride the bus?

Anyone requiring non-emergency transportation can ride the CPTA bus. CPTA does not do emergency medical transportation.

How do I obtain services?

To request a ride you may call Monday through Friday between 8:00 a.m. and 5:00 p.m.  Request for transportation must be made by 10:00 a.m. the day before transportation is needed by calling the following number: (252) 539-2022 (Ext. 222, 223, 224), 1-800-735-2962 (TDD/TTY) or 1-877-735-8200 (Hearing Impaired).

I am wheelchair bound, can I still ride?

Yes! Nearly all of our vehicles have wheelchair lifts. Please inform Dispatch when you call that you will need this service so they can make arrangements for you. 

What information do I need when I call?

You must be prepared to give the dispatchers the following information:
*Your name, physical address and telephone number
*The date and time of your appointment or desired delivery
*Your destination's physical address and/or Doctor Name

Where can the bus take me?

 Human Services Agencies
Adult Daycare Centers
Child Daycare Centers
Nutrition Sites
Senior Citizens Sites
Dialysis Centers
Medical Appointments
Recreation Centers 

What are some helpful hints for when I ride the bus?

*Please have the correct fare. (Drivers cannot make change)
*Call us if you need to cancel your ride. 

*No eating or drinking on the vehicle. *Vehicle will only wait 3 minutes for you.

*Carry only the number of packages you can safely handle.

*Please respect other passengers on the vehicle (abusive language, etc.)

*No hazardous material or weapons on the vehicles.
*No Smoking on our vehicles!